To create an account and start using our services, you must be older than 18 y.o., own a private telephone line (it can not be a public phone or shared line) and provide us with the required information. e.g.: name, address, alien registration number (Gaijin Toroku), passport number etc. Fill out the application form or call the Customer Service Center (0120-047-222 10 a.m.~10 p.m.).

Yes, it is! Please contact our Customer Service Center (0120-047-222 10 a.m.~10 p.m.) or fill out this form.

No, telephone numbers must be distinct and can not be shared between accounts

Yes, tell us in advance of your departure date and provide us with the name of the authorized person.

Please tell us at least 10 days in advance of your departure for cancelling your account.

You may have restrictions applied due to missing account information or you may have reached the monthly credit limit. Please contact our Customer Service Center.

The prizes draw will take place on the 15th day of the month. Winners will be notified by telephone or by mail. The list containing the winners and their prizes will be published on My Phone website and on our monthly magazine "QuickNews".

To participate in our special promotions, you must use our services (making calls) during the specified period. Please read the terms and conditions section of the promotion.

Every new customer is eligible to participate in this promotion. The promotion is based on discounts according to the time spent on calls. It is applicable only once, in your the first bill. You win:

10 minutes!
For your first trial of My Phone Services.

20 minutes!
If spending more than ￥2.000 in calls

30 minutes!
If spending more than ￥4.000 in calls

For more information regarding the "Free Minutes Promotion", please follow this link

To participate in the "Introduce your friend’s" promotion, you must fill out this form and supply the required information. Information regarding the "Introducing your friends" promotion can be found here and in our monthly publication "QuickNews".

Your landline may be analog, in this case please press the * (asterisk) key before dialing the destinantion number. e.g: * 1 212 1234567. Or it could be account restrictions, please refer to item number 6.